Privacy Policy

We highly value your privacy.

At NyamukaBooks, we prioritize the protection of your privacy. The manner in which we handle your personal information adheres to the Data Protection Act of 2021 (Data Protection Act) and the Information Privacy Principles under that Act. Our intention is to provide you with a clear understanding of what this entails for you, along with your rights pertaining to your personal information.

1. Applicability of this Privacy Policy: This Privacy Policy for NyamukaBooks (Policy) outlines how we safeguard your privacy while managing your personal information. It applies to individuals based in Zambia who: utilize our software; employ any of our products and services (including our apps); or visit our websites such as NyamukaBooks.pro, affiliated websites (Sites), or any of our social media platforms (Channels). By providing us with your personal information, you authorize us to collect, retain, utilize, and disclose that information in accordance with this Policy and for the purposes outlined herein. In this Policy, references to “we,” “us,” “our,” and “NYAMUKABOOKS” pertain to NYAMUKABOOKS ACCOUNTING LIMITED and its affiliated companies.
2. Definition of Personal Information: Personal information refers to data about an identifiable individual.
3. Personal Information Collected by NYAMUKABOOKS: The categories of personal information we may gather from you include: your name, email address, telephone number, postal and street address; your gender, age, profession, role, workplace; records of communications with you, including queries, requests, or complaints; payment details, such as credit card or direct debit information; information pertinent to products, services, or inquiries, including data necessary to fulfill those requirements; data entered or uploaded by you or on your behalf into NyamukaBooks products or services; information posted on our Sites or Channels; information associated with your use of our products, services, Sites, or Channels, such as device ID, geo-location, and IP address; and any other information required to facilitate your interactions with us.
4. Consequences of Incomplete Personal Information: While providing your personal information is optional, failure to do so may impact our ability to conduct business with you effectively. For instance: we might be unable to deliver products or services; provide information about products and services you have purchased or intend to buy; customize marketing communications; or offer a seamless interaction experience.
5. Modes of Collecting Personal Information: Various methods are employed to gather your personal information. We collect most information directly from you when you: register for a service; interact with our Sites or Channels; engage with our support and sales teams; complete forms such as competition registrations, training, events, and newsletters; connect with authorized partners or certified consultant programs; participate in surveys or provide testimonials; apply for job opportunities; or attend virtual or in-person events. Additionally, we may receive personal information from third-party joint initiative partners or publicly available sources like social media.
6. Purposes of Collecting Personal Information: We collect personal information (including information entered or uploaded into our products or services) for the following purposes: verifying identity; meeting regulatory obligations; providing requested products and services including cloud accounting and payment services; enhancing and developing our business and user experience; customizing your experience; assisting authorized third parties; delivering support, reminders, updates, and information; informing you about our and our partners’ products and services; observing your product or service usage; enabling secure access; addressing feedback, queries, and complaints; and facilitating general business management.
7. Usage and Disclosure of Personal Information by NYAMUKABOOKS: We only use or disclose personal information for its intended purpose (or a purpose closely related to the original purpose). We will not sell your personal information to third parties without your explicit consent. Recipients of disclosed personal information may include our related companies and third-party service providers who assist us in delivering products and services. Third parties are selected carefully and are only authorized to use your personal information as necessary for service provision.
   
   
8. Storage and Protection of Personal Information: We take the security of your personal information seriously. We employ technical and organizational measures to safeguard your data. While we make every effort to secure your personal information, we cannot guarantee internet security as a whole. We recommend secure environments for online interactions. Offline data is also protected through access controls.
9. Personal Information for Marketing: We may contact you for marketing purposes through various channels. If you wish to opt out, please let us know at support@nyamukabooks.pro.
10. Personal Information in Operation of Sites: Your login credentials allow you to manage information and authorize others on your behalf.

Updated: August 2023